On pick up they offered an upgrade to what we had booked, claiming that it was a bigger car and we didn't have to fill up the tank so we took it. When we were given the car, it had scratches all over it that where very difficult to compare to what they say they have on their report as this report was in paper format, in black and white and very poor photo quality. Unfortunately we did not take pictures ourselves (big mistake). When we started the car, the dashboard immediately showed a warning for "Service required". Upon return, they immediately pointed out at one of the scratches and claimed it was new because it didn't appear in their (very deficient) report. Totally impossible as this was a scratch clearly made while driving and taking a turn too sharply against a wall or similar, something that we would have noticed! After spending a long time arguing with the guy (and risking missing our flight) we ended up having to pay 96 € for something we did not do. Terrible experience. Never renting from Hertz again.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more