Booked a Fiat 500 from discovercars.comI chose the vehicle from thrifty for pickup from Malaga AGP airport. Getting to the rental car locations was easy as there were signs in the airport for “Car rentals”. However, finding signs for thrifty was impossible. I could see goldcar, hertz, sixt, enterprise, europcar etc but no thrifty. It turns out thrifty and dollarcar rentals both come under hertz. So you have to go to the hertz desk. I chose full insurance option when booking through discover cars so I was told by discover cars that you may be offered insurance at the rental desk but I can decline it as I am covered. Sure enough, the guy at the rental desk tried selling me full insurance. I kindly declined and he was fine with it as long as I knew it was not with them. He tried to upsell me on a diesel car which was 10 euro extra a day to which I said no. The Fiat 500 I booked was not available so I was given a Ford Fiesta ST like ECOboost. He then gave me the keys and told me where the car was. I asked if he’s coming with me and he said “no you can just take the car”. Upon asking what happens in the event that I get to the car and I see damages which are not recorded on the sheet and he said just take pictures and videos of it.I did just this by videoing every inch of the car and found some scratches, alloy damage, door dings and paint work damages which was not recorded on the sheet. Upon return of the vehicle I explained to the woman that the sheet indicated damages which were NOT on the car, and that the car also had damaged which were NOT recorded on the sheet. She was very nice lady and I showed her the videos of the damages to the car including a chunk of the alloy and a slice in the tyre which was prior to me renting the vehicle. She gave it the once over with me and then printed out the end of rental showing me there are no charges to my account and my security deposit will be refunded in full ( €700 approx £659 ) 4 working days later I have just checked and I have received the full amount back on my credit card. Overall a decent experience with Hertz/ThriftyNote: I would advise anyone renting a car. CHECK and take videos and pictures of absolutely everything. Take your time even if it’s 15/20 minutes. Include in your video the date and time on your watch and the rental agreement just to make sure everything is recorded with evidence.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more
