I rented a car in Barcelona, purchased extra insurance and was charged a deposit for fuel. I returned the car in perfect conditions and with a full tank and was expecting my deposit to be returned. 3 months later I still don't have my money back even though they confirmed that everything was in perfect order and the tank full. Their customer service doesn't answer emails. I contacted the customer care in Spain, UK. I contacted them via Twitter & web chat. Nothing... I asked to send me the contacts for their legal team. Nothing.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more