I rented a car from MAD airport from Hertz on 29 Sept through a Gold Member pickup with a drop off at the train station in Madrid. When I dropped it off we didn't have much time to catch our train and I left the keys at the counter. Which as Hertz Gold Member is usually the way I do it - it allows for fast pickup and dropoff. I've rented this way many times and all other Gold rentals I've had have gone smoothly in North America, UK and Mexico.Except this one. After dropping off I received an email that they were charging for a €218.50 for scratch on the bumper and a chip in the windshield. Its a total scam that I've never seen from Hertz even in Mexico where I rented as a Gold member in spring 2022.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more