Nearly same story like Allan Waters (1.July 2022). I booked a car via holiday autos with a "return-the-car-with-full-tank"-rule. Picking up the car at Bilbao Airport we had to wait for 90 minutes (with two small children). Not surprising this made me inattentive when signing the contract - so formally I accepted a fuel purchase option for 116 Euro without being aware of it (I was NOT explicitly verbally asked for the option). In german language we call it "unterjubeln" - putting something in a written contract expecting that the other party doesn't take notice. Therefore I returned the car with a full tank. I noticed the issue a few day later and wrote an email to Hertz Espana. I was getting an answer from India, that it was legally correct to charge the fuel option because I have accepted it. There was no refund although I was sending the receipt of the petrol station. All in all the message is: We (Hertz Espana) are interested making additional money with inattentive customers. We are not interested to find a FAIR solution. By the way: Holiday Autos was quick & supportive - at least this was a positive experience.UPDATE 5.9.: Due to the engagement by holiday autos (and may be influenced by this Trustpilot review) Hertz Espana at the end decided to pay back the fee for the fuel option. Conclusion: One has to fight for it, but obviously there are at least some people working for Hertz having some sense for fairness...
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