Having rented cars several times a year for the past 25 years we have never experienced any problems and usually go for the cheaper option. On our holiday in Spain this year though we booked with Hertz (through an agent). The gentleman at the desk was extremely polite & very friendly & gave us an upgrade which was a good start. However, there was no one with us when we checked out the car before leaving. The car was very dirty, covered in very dusty rain residue. We did, of course, check it over & couldn’t see anything at all obvious. The car itself was fine & we didn’t cover a huge amount of miles during the week. When we came to fill the car with patrol before returning to the airport we found a pump close by that you had to prepay. Since we’d only used half a tank we were unsure how much was needed so we paid for €40 worth of fuel. The gage showed one notch down from being full. My husband then tried to put a little extra in but the machine refused to take the card again. We therefore returned the car almost, but not completely full. We left the car at Girona airport. No one was there to inspect the vehicle. When we returned back home to Ireland a week later I received an e-mail saying that we were being charged for damage to the mirror (€25) plus an admin fee of €50!! We certainly didn’t damage the car ourselves & this small scratch I’m sure was there at the start but with the vehicle being so dirty was impossible to see. Also, €50 admin charge!!! You They also said there was a fuel charge of €97.59. We were totally disgusted. We did e-mail them & a week later received an email saying that we were liable for the damage. However, if we could show a receipt for the fuel we will be refunded that. I can honestly say that I will never use Hertz again. Before using them I always presumed that they were more expensive because they were more reputable. This is definitely not the case. I would suggest to avoid at all cost & will be saying the same to all our friends & family. Hope this helps.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more