I rented a car from Hertz Gran Canaria on 4 June 2022. Picked it up from airport with no much waiting. As usual I took pictures of anything significant in the body of the car just in case. On returning the car to Hertz in Las Palmas airport, Hertz agent asked if I took insurance on the excess and I said no and added that I took pictures of any significant or visible damage to the body of the car. He immediately proceeded to a certain area on the passenger side front door and started taking pictures and said how about that damage? I could hardly see anything there so he shone his torch on it and there was a 3mm very superficial scratch that the more I rubbed on it with a piece of tissue the less visible it became. He asked me to pay 140 Euros on the spot and when I said there is nothing here to be mended, he said "you are right this is nothing, don't worry". I just discovered when I received my credit card statement that they have charged 140 Euros. How did he home on into that invisible "damage"? I can only guess that this area was known to him and was used not only on me but on many clients before me and will be used also to cheat people out of their hard earned money after me. This is fraud with all the meaning of the word. I will never rent from them again and would not advice anyone to do.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more