Very disappointed with my recent experience renting a car from Hertz at Barcelona airport terminal 2. When I returned the car I was charged an extra 80EUR which included 18EUR "location surcharge" and the rest was for a full tank of fuel, despite me returning the car with a nearly full tank. When I queried this with Hertz I was advised I had agreed to the "fuel purchase option" despite my rental agreement (booked via a 3rd party, economybookings.com) stating a full to full fuel policy. I was advised I could only be reimbursed for the extra fuel I had put in the tank if I provided a receipt as evidence of the purchase amount (I'm dealing with this 2 weeks after returning the car and don't have the receipt). Otherwise I have to say the car was great, and the staff at the counter were very nice. My main issue has been with the hidden charges which seem to be a deliberate attempt by the company to deceive customers into paying more money. I'd advise anyone renting from Hertz to be very careful with reading the small print regarding the fuel policy and save any receipts.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more
