For the second time in a row I had a terrible experience with Proa Hertz in the Balearic Islands. I didn’t buy their expensive excess insurance, so when I returned the car, they “found” some scratches that they claim weren’t there before (which they evidently were), but they very quickly explained that they will give me all the paperwork to claim back the expense to my insurance company so I shouldn’t worry about it. It is the second time they have done this and the process seems a very well oiled machine, it seems remarkably like an insurance fraud scheme. This time the car was most of the time in a garage and I am 100% sure the scratches didn’t happen in the 2 days I had the car but naively I trusted them to be a serious company and didn’t film/photograph the whole car before taking it. These are not serious people and I’d recommend anyone renting cars in either Palma de Mallorca or Ibiza (I saw the scheme in action in both places) to use a different company.
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