hertz.es

Hertz Barcelona Airport is Fraudulent!

PLEASE HEED ALL OF THE NEGATIVE REVIEWS!!When I picked up our rental car, it already had damage. The rental agent said not to worry about it as he had just reported all the damage and I didn't need to take any pictures. This seemed suspicious, so I took a bunch of pictures and a complete walk around video. I thought the photo evidence might protect me(it did not). A couple of days after the rental began, I received an email stating that there was no damage to the car when I received it. This was not just a little oversight. This is fraud. When I returned the car I was told to just handover the keys, and they would take care of the rest. A few hours later, I received a credit card charge of $500 for damage to a car that I didn't cause. I reached out to Hertz executive customer service, and they said that their policies were precisely followed and I had no recourse. They were not interested at all in any photographic evidence. By the time we had paid for all the extra insurance and fees, our rental was nearly twice as much as what we were told through Priceline. We thought all that extra insurance would cover us and prevent problems. It did not! Hertz wanted $500 more. Please read all these negative reviews and realize there is a good chance this will happen to you. You may think you are taking every precaution (like I did), but they will screw you. Look how often this happens. Their corporate office will back them up and you will be told by a very nice lady that you have no recourse. Please heed all of these warnings!! I wish I would have!!

Date of experience: May 23, 2022