So this is how this globally recognised corporation goes about it's business! I, as a customer, was presented with a vehicle that for unexplained reasons had undocumented but immediately noticeable damage. I should have walked away at this point but instead I brought it to the attention of the staff on duty who were entirely dismissive. Even arguing that a dented door was not in fact a dent at all. Yet when I returned the vehicle the same day I was charged 50 euros to 'assess' a mark! Not a scratch, not a dent but a mark which they then happened to notice. When I protested that it was there before but I had (my error) thought insignificant in light of what they had previously dismissed as nothing, it was explained to me that I should have noticed. Yet they themselves had set the precedent by providing me with a vehicle that they had supposedly not noticed was damaged and to a far greater degree!!Absolute scandalous behaviour from a firm that I had thought better of.Customers enter into what they rightly expect to be a fair and honest exchange and yet this company has seemingly knowingly set them up from the outset. I am livid!!
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