I travel frequently and rent cars. This has been the worst car rental experience for me.After a long trip from US to Spain with four kids, we ended up renting an expensive luxury car, which I will not even mention how we got there.After waiting for around two hours in Madrid airport car rental parking lot with our luggages, we were able to get the car. I signed the rental papers BEFORE I saw the car. The pictures in the agreement supposedly show the condition of the car before we rented the car. I couldn’t pay attention to every detail of the car, especially look all the way down at the front of the car to see a small damage which is very hard to notice on a black car in a dark parking lot after 20 hour trip.We drove the car with extreme caution without getting a scratch for ten days and when we returned the car we were told that there was a small damage which I only could see after I was told.I later checked the document that I signed: the car in the pictures is not even shown with a visible plate number. How do I know it is the same car that I rented? I also cannot see in the picture the part of the car where there is damage. How can I notice if I can’t see that part of the car?We had to pay $500 for that small damage.Be aware of these guys when you rent, I will definitely pursue this case. They take advantage of their guests.
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