Car Rental Beware… My wife and I recently visited Ireland and rented a car from Hertz. The salesperson was friendly and suggested an upgrade to improve fuel economy. We asked about the added cost and were told it was free.
Back in Canada, we discovered a €100 charge for the upgrade. We have been unable to reach the salesperson, and customer service refuses a refund because we signed the almost unreadable agreement. I advised at the counter that I didn’t have my reading glasses and could barely read the small print; the salesperson directed me where to initial and sign without pointing out any upgrade charge. This appears to be a clear mistake by the salesperson, and it has now become an issue of misrepresentation.
I’m asking Hertz to correct this error and make it right.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
