Review Time
Booked a Skoda Octavia car for 5 adults and luggage, was downgraded to a Kia Niro which can't take 5 adults and their luggage.
Car had done 3 hours driving and 100kms since last refueling when I picked it up.
A 2 year old car with 64,000 kms
Lots of damage, not all on vehicle condition report.
Asked for charges to be in euro at booking and pickup. Charges were made in GBP£ at a very poor rate. This was resolved quickly.
Clodagh at customer service not interested in least, after stating that a Niro is a larger car than an Octovia with nothing to back it up, no reply on downgrade and 3 hours & 100kms before pickup.
Further to my recent reviews, Hertz have investigated my complaint and the outcome is that their dishonest employee added an undisclosed upgrade fee of £200 to my rental agreement- which I unwittingly signed, after being handed this and told this was just to sign to confirm I wished to waive the additional insurance cover. My error in allowing myself to be distracted by their ‘friendly’ conversation and for not checking the small print on what I signed- but please all customers be aware not to use this company as this is the second time this scenario has happened to one of my family members. Use them at your peril and if you do, check every document carefully- the additional 10 or 15 minutes this will take you will potentially save you hundreds of pounds. Better still, don’t use them (Hertz or Thrifty) and go to their more honest competitor in the hut next door!
We had hired a car to be collected at Kerry Airport from Europacar and when we arrived on Friday afternoon they were closed!We called the “support number” several times only to be diverted to a “sorry we can’t help you” message.Hertz Location Manager Derek Coffey came to our rescue and could not have been more accommodating and supportive. He was polite, friendly, helpful, an engaging which is a credit to Hertz.In future we will only use Hertz and intend on sharing this experience with anyone and everyone we know.Great for Hertz, bad for Eurocar…
Booked a Skoda Octavia car for 5 adults and luggage, was downgraded to a Kia Niro which can't take 5 adults and their luggage.Car had done 3 hours driving and 100kms since last refueling when I picked it up.A 2 year old car with 64,000 kmsLots of damage, not all on vehicle condition report.Asked for charges to be in euro at booking and pickup. Charges were made in GBP£ at a very poor rate. This was resolved quickly.Clodagh at customer service not interested in least, after stating that a Niro is a larger car than an Octovia with nothing to back it up, no reply on downgrade and 3 hours & 100kms before pickup.
Our flight arrived at 11:40pm by the time we got to the desk while waiting for the person in front of us it went pass midnight were we charged an extra €30 plus vat because it went pass midnight even though we found out later that loads of other flights had been delayed this was a very cheap trick to pull on customers I definitely won't be using Thrify or hertz again|
Ordered a car for one day by phone. Asked the hire price with totally full insurance, and I got a price of €64. At the desk, I've been told that I must to pay more for the full insurance, and I must pay even more for the country border crossing. My limit was €70, but I ended with € 107. If I had known it when I was quoted, I wouldn't have hired a car.Avoid Hertz if you don't like hidden costs.
One star is a push. I have used rental cars several times at Dublin airport with different companies. I decided to use Hertz this time. I paid for the car beforehand and was then expecting further charges for a deposit and for petrol once we were there. Turns out they also decided to add on extra costs such as SUPER COVER £76.00 ACOMFORT PACK WHEEL/TYRE COVER £28.00 A PREMIUM ROADSIDE SERVICE £20.00. This information was not ever shared with me so on top of what I had already paid for 4 days of the rental I was charged a further £180. Avoid this place at all costs.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
