Further to my recent reviews, Hertz have investigated my complaint and the outcome is that their dishonest employee added an undisclosed upgrade fee of £200 to my rental agreement- which I unwittingly signed, after being handed this and told this was just to sign to confirm I wished to waive the additional insurance cover. My error in allowing myself to be distracted by their ‘friendly’ conversation and for not checking the small print on what I signed- but please all customers be aware not to use this company as this is the second time this scenario has happened to one of my family members. Use them at your peril and if you do, check every document carefully- the additional 10 or 15 minutes this will take you will potentially save you hundreds of pounds. Better still, don’t use them (Hertz or Thrifty) and go to their more honest competitor in the hut next door!
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
