Hertz/Thrifty appear to operate a business model focused on post-rental charges rather than customer care.I rented a Ford Focus as a short-term runaround. The vehicle was marginally acceptable but poorly prepared (over-inflated tyres, overly sensitive brakes). A puncture occurred mid-rental, costing me over an hour waiting for roadside assistance.On return, I was told everything was fine. Almost a month later, I noticed nearly €400 had been charged to my credit card with no prior communication whatsoever.When queried, I was told a puncture counts as “damage”, despite the tyres being original with 27,000 km already on them. No notification, no courtesy email, no paperwork provided unless requested.I rent vehicles frequently and carry independent excess insurance, which thankfully resolved the charge — but that does not excuse Hertz’s lack of transparency or professionalism.Other major rental companies do not behave this way. I will not rent from Hertz or Thrifty again.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
