Unbelievably poor experience. We hired a vehicle for 2 days from Knock airport. We were told on hire the fuel was only partially full and therefore we only needed to return to that level (noted on paperwork). When we returned vehicle the office was closed and no one around to assess vehicle on return. 2 weeks later I had a large charge to my credit card. Queried with Hertz (many delays in comms) and they confirmed damage and refuel charges applied. I was not notified of this, and I also know there was no damage. I challenged this as a fraudulent claim from them, they refunded the charges but because the exchange rate had changed from when they charged, I’ve still ended up paying for damage that doesn’t exist and refuelling that we were told wasn’t necessary. Totally dissatisfied customer. Will not be using again.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
