I wish I had taken the time to read about how awful this service would be.I showed up thinking everything was in order, only to be blindsided by hidden charges and an unexpected €4,000 deposit demand — or else I’d have to pay extra daily fees. None of this was clearly communicated in advance. It was buried deep in small print. It felt like a trap.Worse still, the pre-existing damage on the vehicle was underreported. I was invited to take my own photos (which tells you everything), but the damage had not been documented properly. I felt totally under siege.My experience was made unbearable by the employee's attitude. Spiteful. Cold. Dismissive. I was spoken to as if I were at fault for not reading the fine print, not as a customer asking for clarification—a wall of policy, petty power and zero empathy.It reminded me of the worst kind of low-cost airline tactics, except this is high-price Hertz, a brand I once associated with reliability and service. Never again.Look around. Pick a more deserving company.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
