AVOID!!!!! I recently rented a car from Hertz at Kerry Airport and had a very disappointing experience. I made it clear at the counter that I did not want any additional charges and was told by Josh, the salesperson handling my booking, that the paperwork I was signing was only a security deposit. In reality, extra insurance products were added without my knowledge, more than doubling the cost of my rental.When I later questioned the charges, Josh refused to discuss them with me and passed me off to another employee. For a company that claims to pride itself on customer service, this lack of transparency and accountability is shocking.I returned the car in perfect condition, prepaid my booking in full, and even offered to resolve this matter by phone, but Hertz stood by charges I never agreed to. Based on my experience and the many similar complaints I have since read online, this appears to be an ongoing issue — not a one-off. Insurance scammers.I have reported Hertz Farranfore to the CCPC. The fact you are doing this not only to locals of the area but tourists of Kerry really doesn't sit well with me so i have logged complaint with the Kerry tourism board also.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
