I had a particularly unpleasant experience with Hertz at Dublin Airport, which almost caused me to miss my flight. When I arrived at the designated drop-off point, there was not a single member of staff there, so I waited for about 10 minutes without any instructions. Finally a staff member appeared, but instead of ensuring a smooth and professional check-in process, he was dismissive and uncommunicative.To my shock, he falsely accused me of smoking in the vehicle and tried to impose a fine of €250 without any substantiated evidence. When I challenged this absurd claim, his answers were unspecific and unprofessional. He then abruptly walked away, slammed the car door and left me standing there without any decision.Despite my urgent request to speak to the manager, he half-mouthedly tried to call someone and then inexplicably ran out of the office, leaving me completely speechless. I had to run through the airport to catch my flight and through the chaos of my personal belongings.As a loyal Hertz customer, I am very disappointed with this unacceptable service. This experience has made me seriously consider using Hertz again in the future.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
