Hertz Dublin Booking Nightmare - Misleading Policies, Zero Accountability, and No Refund!Booked a car with Hertz, expecting a smooth experience. What I got was a complete nightmare. Here’s what happened:On October 25th, I showed up at Hertz Dublin, Baggot Street, ready to pick up my reserved car. I had my passport, driver’s license, and Revolut debit card, only to be told Revolut wasn’t accepted. When I asked why this isn’t made clear on their website, the agent showed me a WhatsApp message from his manager as “proof” and vaguely pointed to their terms and conditions, which don't specifically list restricted cards. But get this—the manager had already left early for the weekend. It wasn’t even 5 pm, and the one person who might be able to help was gone.The agent told me if I took a taxi home, grabbed my Bank of Ireland debit card, and went to the Hertz at Dublin Airport, I’d “definitely” get my reserved car. So, after a wasted trip home, I headed to the airport with my card and reservation details.At the airport, I explained the whole mess, including my age (26). Then the airport agent told me the car I reserved was only available for people 30+ years old. I was shocked—why didn’t the website flag this when I entered my age during the booking? I brought this up, and she just shrugged, saying they weren’t “responsible for the website.” She offered a much smaller car instead, which wasn’t what I’d booked or wanted.When I asked to speak to the manager, some guy came over without introducing himself. I explained the situation again, and he flatly told me I couldn’t take the car I’d reserved. I said I wasn’t taking a smaller car, and he dismissively said, “Don’t take it, then,” and walked off without another word.To make matters worse, the Hertz website was down, so I couldn’t even cancel. After THREE taxi trips—Baggot Street to my home, my home to the airport, and finally to Toyota Yuko, where I managed to book a car last minute—I was completely out of options.Hertz not only wasted hours of my time, ruined my weekend plans, didn't give any refund/compensation and left me with unexpected taxi costs and they refused to take any accountability.Will never book a car with them and don't recommend anyone to do so.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
