hertz.ie

I wish I could give a zero star

I wish I could give a zero star. I prepaid for my rental car in the USA before my trip. picking up my car at Dublin airport became the worst nightmare! I had ensured I rented from a site that assured me picking up the car inside the airport terminal and that was even on my reservation. When I got to the airport Hertz counter I was met by this grey haired person. I wish I had his name. He shooed me away immediately by telling me I was not a VIP, telling me I had to travel by shuttle to get the car off the airport. I advised him I had medical issues that was the reason I needed to pick up the car at the airport. I was exhausted after taking a flight from San Francisco. He was incredibly unsympathetic and nasty. I ended up going to the shuttle area , waited in the rain until the shuttle bus arrived. Fortunately I got the nicest driver who helped with my bag, even to the counter. I was immediately conned into Super insurance, even though I had a letter from credit card company, outlining in detail what was covered. It turns out much more than the worth of the car. I got a car that was not road worthy, filthy dirty that had to be replaced the very next day. There was no mention of roadside charge until my bill at the end of the rental. There was also charges from M50; I wasn’t even driving, location fees, and then to top it off currency exchange which benefited them to the tune of $25. I never consented to any of these charges. I would caution anyone who plans on a trip to Ireland to steer way from Hertz Ireland. They are nothing short of thugs. I was able with the help of my credit card company to recover all these slapped on charges. It was truly upsetting and disappointing to experience such bad customer service and dishonesty. They should not be allowed to operate this way. Stay away!

Date of experience: Nov 04, 2024