I booked online and paid for full insurance, or so I thought. I called to check and also request a change in time for drop-off. I was told I had adequate insurance and could drop off at a later time for a small fee. On arriving in Dublin, we found all the car hires were far away, and buses took you to them. All the other buses ran frequently, but not Hertz. We waited 35 minutes for a bus! On arriving at Hertz, they tried to sell an upgrade for twice the price. We declined the upgrade, and the counter person became very threatening and nasty about the insurance. We were also told the small fee for 3 hours later would be another day at 100 euros. In calling again, no one was helpful. The car was covered in dents and scratches and did not have a full tank. Hertz's reply is that we booked with a third party. This does not respond to the truly awful customer service experience.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
