Spoke to hertz dublin airport as I wanted to check their closing time, I was flying on Tues from spain & my flight wasn't due in until 12.30 .I was going to a funeral in Cork on weds. The website says the desk is open until 1am. The young woman I spoke to ( surely a candidate for employee of the year?) Told me that the desk would be closed at midnight. When I queried this she said they would stay open for people who had made a booking if their flight was delayed. I said I wanted to make a booking but she told me it was only applicable to people who had made their bookings weeks ago ....this is an astonishing company policy.apparently the employees just make it up as they go along.a phone call to customer services got me a booking & I was told that the desk was open till 1 am and that the desk would remain open if my flight was delayed. & of course my flight was delayed & the desk was shut when I got into dublin....does anyone from hertz read these reviews?? Is this really the level of service your company aspires to. ? NEVER AGAIN !!
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
