Quite a staggering reply. Not a mention of the appalling customer service, not the slightest hint of an apology. Let me be clear on the complaint. You have clearly formed an agreement with economybookings.com to allow them to reserve car hire from both Thrifty and Hertz. You accepted this contract which was paid for in advance of attending the Hertz counter in Dublin. On offer by the same company was fully comp cover which I bought and paid for up front. Only to be met by these two jokers who acted like hard sell merchants as if their commission depended on it. At £26/day it is an extortionate amount to charge. Upon arrival at your counter and following the dreadful encounter with your untrained rude colleagues, you accepted that the rental had been paid for but you chose not to acknowledge the insurance cover provided. If you don’t want them to sell insurance cover on your behalf, then you should brief them accordingly and then they would not sell insurance on behalf of Hertz/Thrifty. The fact is that they did accept the booking and they did offer full insurance cover on your behalf. At what stage do you get to pick and chose which part of that contract, i.e. accept the car rental but selectively refuse the insurance cover? I presume the full cover is optional as it was forced upon my wife the evening before. We could have chosen to decline full cover and stick with the basic CDW. But your hard sell colleagues forced it through. Kindly advise?Simply appalling behaviour by the manager and the inept Josh. Downright rude and dismissive, totally unwilling to assist with the genuine and valid complaint. I suspect it is a franchise of Hertz as the genuine Hertz team would never behave in such a distasteful manner . I left the counter totally bewildered as to why they feel it acceptable to laugh and wave at a client they have just ridiculed and dismissed. This is not the first time I have witnessed this behaviour from the Hertz team at Dublin Airport. They behave like double glazing sales men, eager for their commission on forcing fully comp insurance on a booking that already had full cover and paid in fFull prior to arriving at the airport.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
