Booked a van with Hertz Ireland to travel from Ireland to Germany to transport furniture for my daughter, after being assured that travel outside to continental Europe was permitted provided breakdown insurance was taken out. I was then quoted the associated hire costs and confirmed the reservation. I then proceeded to book the ferry crossings, breakdown insurance, and hotel reservations. Ten days before the scheduled hire/sailing date, Hertz contacted me to inform that they don't allow the vans to travel outside Ireland and the UK and abruptly cancelled the booking , stating that the agent I had dealt with was new to the job. No apology offered, no suggestions or help offered to find alternatives and no offer of compensation for the ferry booking and other expenses incurred. I don't blame the inadequately trained sales agent - the problem lies with the disastrous management of this company in Ireland. Update : - I have sent on the booking reference number and associated details. For the record, I had otherwise pre-arranged a booking for travel outside Ireland until this was abruptly cancelled, as described above.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
