I was provided with a vehicle that had a defective tyre pressure light which came on about 60km down a motorway. I came off the motorway to a service station to check, but no apparent issue. On returning the car, the mechanic said "Yeah, sometimes those lights just come on". I asked the receptionist where I could raise this issue, and was advised "By email". No email address was provided. So far, I have been promised a response by a deadline which has not been met. The customer service & quality of communication is just appalling.Edit: Dear Hertz, Paul has indeed been in touch. His response addressed only the technical issue of the TPMS but not the abysmal customer service received. The focus purely on the technical matter and failure to address the main substance of my grievance simply exacerbates the issue. The TPMS issue is minor; the customer service failing is far more of an issue.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
