I recently rented a car through Thrifty/Hertz Ireland with a planned pick-up and drop-off at Cork Airport. Satisfied with the car and service, I called Hertz to extend the rental by eight days, making the total rental period 27 days. I also asked if I could drop off the car at Dublin Airport, and they said it was fine. The representative quoted an extension fee of approximately €160.However, when I dropped off the car at Dublin Airport, I was surprised to be charged an additional one-way fee of about €150. The representative had not mentioned this extra cost. Unfortunately, I did not receive any written confirmation of the extension details.Additionally, after my initial call to extend the rental, Hertz failed to register it correctly. I received a reminder email on the original return date asking about the car. When I called to clarify, they acknowledged my previous call but cited a system error.This lack of transparency and administrative error is concerning. For others in a similar situation, ensure you get a detailed breakdown of all potential fees and always request written confirmation for any rental extensions when renting through Hertz in Ireland.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
