hertz.ie

Unroadworthy, still waiting for a response

Disgusting. This is our second review hoping to get some kind of action from Hertz/dollar. A few weeks ago we rented a car from dollar (part of Hertz) for a duration of 5 days. I had read carefully all the information before collecting the vehicle and was well aware of the deposit and cost of hire, however upon collection was charged another £30 as I was driving into NI (online it says there would be no extra charge for this.) Car on collection was fine and condition was decent. 2 days into hiring we had a tyre pressure alert on the dash. We stopped and topped them up noticing one tyre was significantly below the 32PSI recommended (25PSI). Next morning same alert popped up and on stopping noticed one tyre was flat this time. We called the emergency number and were told we had to replace this out of pocket and couldn't guarantee we would get this back. We replaced the tyre locally and were told by 2 mechanics that the two front tyres were completely unroadworthy and quote "no one should be hiring out cars with tyres in this condition". Extremely pissed off and now an extra £60 out of pocket we thought it was over. However on the way back to the airport the next day the alert came on again. Afraid we would miss our flight and with no obvious flat we carried on and gave it back with the alert still on the dash. (We are assuming this has simply been turned off and given to another unsuspecting customer, like we clearly were.)Absolutely disgusting, negligent behaviour from this company. Since writing this I've seen numerous other reviews stating similar tyre issues with no help or serious reply from Herts/dollar. I won't stop until we get this fixed, we had children in the car over that weekend in typical Irish weather and are extremely lucky to have had no accidents on unroadworthy, MOT failing tyres.

Date of experience: May 29, 2025