hertz.ie

Poor customer service

I rented with Hertz through a third party Rentalcars. This was the fourth time this year I have used Hertz at Dublin airport this will me my last never again. I booked again because I like to collect the car in terminal and had done so every other occasion - not this time. I met a very rude Hertz agent in Terminal 1 who told me to get the bus to the offsite collection point despite the voucher stating “in terminal”. This guy was beyond rude and unhelpful when I enquired where is the shuttle bus the reply “outside” pointing to the door. We eventually found the bus (no thanks to him) at the rental desk we were eventually given a vehicle, upon inspection the passenger side wing mirror was hanging off (not roadworthy or safe) back into the office car exchanged uponInspection of this different vehicle several areas of unreported damage found - back to the rental office to have this damage noted (more time wasted). We set off for Waterford City when we were nearly there the vehicle oil light comes on - now a visit to the Waterford City Hertz rental site I was told it will be ok.I rang Dublin site making them aware only to be told do not drive this car we will be in touch, this was on a Saturday on Monday morning telephone call received go back to Waterford City and exchange this vehicle. What a complete and utter debacle this rentalhad become and wasted my valuable time. I contacted Hertz Ireland I received the usualdiatribe from their customer services. Be warned they do not carry out thorough checks of their vehicles and you can be rest assured they will charge YOU for any damage you do not note upon collection. Needless to say I will NEVER use Hertz Ireland again appalling company.I have just received an email from Hertz Ireland wishing more information so I have provided them with my booking reference. I am astounded they couldn’t find my details with all of the above information supplied - I believe this is done in the hope people won’t reply and the poor review is then removed by trust pilot. Hertz Ireland customer services want me to email them I find that incredible - I have already been in dialogue by email with a Mr Manning Hertz Operations Director based in Wexford, he sent me the usual copy and paste apology reply. As I have already stated the service was beyond poor and as result a days car hire lost because of their faulty vehicle and not a penny of recompense offered. I am completely done with Hertz Ireland. I have already booked my next rental at Dublin Airport with an alternative company. You have all been warned

Date of experience: Nov 11, 2023