I rented a car online in May 2023 for a USA trip in early June 2023. When booking I was requested to bring a Drivers Licence and Passport. Which I did, however on arrival I was informed i needed an international licence. Even though my full drivers licence was in English. I called Hertz customer care who told me this was incorrect and I did not require a international licence. I went back to desk but they were adamant I required an international licence and showed me an internal email that all staff received stating International Drivers Licence was required.. I reviewed my booking and there is NO mention of international drivers licence requirement. I had to be refunded, however 2 months later I have not been refunded, I'm down over €700 and no end in site. I ended up renting off Enterprise (Rosen Centre), all I required was a drivers licence and passport and credit card. They were extremely helpful and I got free upgrade.I'm afraid I received no refund to card used to pay for car. If you could email me directly or call me as you have my details please. I've spoken to customers service on number of occasions. It's not refunded. I used a Revolut card, and was told that this was an issue and would delay refund. The original payment made on 28th of May has never been refunded.I have since been refunded thank you hertz. Experience still very very negative on a whole.
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Hertz is Ireland's #1 Car and Van hire company. Rentals in Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford & Wexford
