We picked up our hire car at Cork Airport on Saturday 10th June in the evening. We had booked a 5 door car but received a 3 door one (this wasn't Hertz's fault, we'd booked through Thrifty, which I believe is connected. The emergency assistance, however, is Hertz's service). We then drove about an hour to our destination in West Cork. Before we got there, the tyre essentially fell off the car and we couldn't go any further. This was at about 22:40 in the evening. I called the emergency helpline, and the guy on the other end said he'd contact someone, but then said 'oh but I do finish in 3 minutes' and proceeded to go home. We were 2 women, 1 with mobility issues, stranded on the side of the road in the middle of nowhere. I called repeatedly and we waited over an hour. No one showed up until the next morning, after I'd called again. We paid for 3 days for the car, but we unable to use it to get to our destination on Saturday and for the whole of Sunday morning. We were then charged €150 for the callout plus approximately €150 for the tyre. I've never rented a car in Ireland before and this was the worst experience with a rental I've ever had.
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