On Saturday 16th July my Mother, father and sister-in-law arrived in Dublin from the US and rented a car from the desk at T2, all was well and my mother-in-law drove the car from Dublin Airport to their hotel in Clontarf without issue. On Monday the 19th of July my in-laws checked out of the hotel to drive to Glendalough. Immediately there were issues with the clutch and the car broke down as my mother-in-law attempted to return it to the airport. Myself and my father-in-law continued in my car to T2 to talk to the staff at the desk and see if we could get information on sourcing a replacement car as my mother-in-law waited on roadside assistance. At the desk we were greeted by a staff member with gray hair and beard wearing a white shirt, we explained the situation to him calmly and politely. This staff member's conduct in dealing with us was nothing short of disgraceful. The staff member rolled his eyes at us and exclaimed "she didn't get very far did she?" followed by "I advise next time she gets an automatic seeing as she clearly can't handle a manual, actually forget that they won't even offer her a manual".When I asked as to where the car would be towed to so we could meet up with my mother-in-law and my wife, the staff member was curt and aggressive in his tone, and all but shooed us away to deal with the next person in line. As someone who works in a customer facing role, I was utterly appalled by the demeanor and conduct of this staff member, who seems to think it appropriate to demean paying customers with his rude and sexist conduct. It is shameful that this type of employee be one of the first interactions visitors to Ireland have upon landing in T2.
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