We had a very disappointing experience with Hertz at Tromsø Airport.After landing, we queued at the kiosk for around 45 minutes, despite only a few customers ahead of us. One staff member was extremely slow while another processed multiple customers in the same time.We had booked a Toyota Yaris Cross, but after finally reaching the desk, we were told the car was suddenly “not available” and given a different vehicle with minimal explanation.We were then instructed to walk to Zone P, which turned into a 10-minute walk on icy roads with suitcases, with unclear directions. The car park signage was confusing, and we had to ask other people for help.When we finally located the car, it smelled strongly of cigarette smoke. It was obvious the vehicle had not been properly inspected or cleaned, which is completely unacceptable for a rental company.At that point, returning to the airport desk meant another long walk, another queue, and more delay — so we tried calling and using online chat instead. No response, no support.
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Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more