Review Time
My experience with Hertz was absolutely terrible. I have rented cars from many companies in different countries, and this was by far the worst experience I have ever had.
The customer service was extremely poor. The staff were unhelpful, dismissive, and unwilling to clearly explain the charges. What frustrated me the most was the extra money they added without proper explanation. As a customer coming from another country, I felt taken advantage of. It honestly felt like they were adding unnecessary fees simply because I was a foreigner.
The pricing was not transparent at all. The final amount I had to pay was much higher than what was originally presented. There were hidden charges and unexpected costs that were never clearly communicated in advance.
I strongly advise others, especially international travelers, to be very careful before booking here. Do not be fooled like I was. There are many better rental companies with fair prices and honest service. This was a very disappointing experience, and I will never rent from them again.
We had a very disappointing experience with Hertz at Tromsø Airport.After landing, we queued at the kiosk for around 45 minutes, despite only a few customers ahead of us. One staff member was extremely slow while another processed multiple customers in the same time.We had booked a Toyota Yaris Cross, but after finally reaching the desk, we were told the car was suddenly “not available” and given a different vehicle with minimal explanation.We were then instructed to walk to Zone P, which turned into a 10-minute walk on icy roads with suitcases, with unclear directions. The car park signage was confusing, and we had to ask other people for help.When we finally located the car, it smelled strongly of cigarette smoke. It was obvious the vehicle had not been properly inspected or cleaned, which is completely unacceptable for a rental company.At that point, returning to the airport desk meant another long walk, another queue, and more delay — so we tried calling and using online chat instead. No response, no support.
They not gave me my Caution of 5000NOK back!! Without any reason, no damage. Costumer Service send always just the same, not helpful, email back. I wait already 6 weeks, now I must contact an lawyer about. So bad, never have this experience with an car rental.
Absolute disaster – completely unreliable, never Hertz againWe had booked a 5-seat car well in advance, completed online check-in, and even received a confirmation email from Hertz stating that the vehicle was ready for pickup. What happened at Tromsø Airport was a nightmare.At the self-service kiosk, nothing worked due to system errors. After calling Hertz support, we were told to make a new booking and assured that the original payment would be refunded. We followed these instructions.Then came the worst part:Instead of the 5-seat vehicle we had booked, Hertz assigned us a Ford Transit van with only 3 seats.We were five people, including two elderly passengers, a pregnant woman, and a minor. Handing over a 3-seat transporter in this situation is completely unacceptable and shows a total lack of responsibility. The vehicle was refused immediately and not driven a single meter.To make matters worse, phone support told us to wait or sleep at the airport until the counter reopened in the morning. With a family. At night. In winter.I have never experienced such disregard for customers from an international rental company.End result:Charged twiceNo usable vehicle providedForced hotel stay and additional transport costsNo solution, no accountability, no reliabilityHertz failed on every level: confirmed reservation not honored, wrong vehicle provided, zero customer care.If you need reliability – especially when traveling with family – avoid Hertz at all costs.Never again.
It is unclear whether the issue is poor communication at Hertz Molde, inadequate customer service training, or a more fundamental lack of cognitive awareness. Either way, there appears to be no middle ground: you are either open and available to customers or closed. Customers who have booked in advance should reasonably expect staff to be present, attentive, and prepared.While it is understandable that staff may have multiple tasks, this does not excuse the failure to be available when customers arrive at the scheduled time. A booking creates an obligation to be present and responsive.Customers should not be asked to return only to be told that there are no routines for locating lost property, or that items may have been discarded. Any lost items should be properly logged and handed in to Avinor or the police, not treated casually or irresponsibly.Warning lights illuminated, incorrect tyre pressure, and electric vehicles not sufficiently charged are all typical. especially when embarking on long journeys. No one expects to receive a petrol or diesel car with only 70% fuel, and the same standard must apply to electric vehicles. An inadequately charged EV is not fit for purpose and creates unnecessary trouble for the customer.Overall, Hertz Molde demonstrates a lack of professionalism, poor routines, and little consideration for customers' time, safety, or expectations. Significant improvements are required in both customer service and operational discipline. Stay away!
My experience with Hertz was absolutely terrible. I have rented cars from many companies in different countries, and this was by far the worst experience I have ever had.The customer service was extremely poor. The staff were unhelpful, dismissive, and unwilling to clearly explain the charges. What frustrated me the most was the extra money they added without proper explanation. As a customer coming from another country, I felt taken advantage of. It honestly felt like they were adding unnecessary fees simply because I was a foreigner.The pricing was not transparent at all. The final amount I had to pay was much higher than what was originally presented. There were hidden charges and unexpected costs that were never clearly communicated in advance.I strongly advise others, especially international travelers, to be very careful before booking here. Do not be fooled like I was. There are many better rental companies with fair prices and honest service. This was a very disappointing experience, and I will never rent from them again.
I am totally disappointed with Hertz in Norway (Torp). We provided the company details for billing purposes, but at the end of our trip they billed us personally, and now we cannot claim because the case is already closed. Seriously? You call, you send messages, and they don't respond. Then you connect with the internal agent, and when they don't know what to say, they tell you that it's time to close and that they will attend to you tomorrow... Is that what customer service is? What a quick way to get rid of problems without valuing the user who pays their salaries...
I rented a car from Hertz Tromsø Airport (11–16 October). The vehicle was provided with summer tyres, and I was not informed at pickup.During the rental, Hertz contacted me to mention the tyres and said I would “probably be fine.” I explicitly asked if any action was needed, but no alternative vehicle or solution was offered.Weather forecasts showed 3-5 °C and deteriorating conditions, and my last night was about 1 hour away from Tromsø in a remote area. I did not want to risk driving early in the morning under unsafe conditions, so I booked a hotel near the airport at my own expense. On the morning of 16 October, there was sleet/light snow and near-freezing temperatures, confirming the risk.What concerns me most is that Hertz focused only on calendar dates and minimum interpretations, ignoring actual safety conditions and manufacturer recommendations (for example, summer tyres losing effectiveness below ~7 °C).I would strongly advise future customers to rent from another company that actively cares about safety, not just paperwork. And if you do rent from Hertz, double-check the car and the tyres carefully. Reading the reviews here and on other platforms, it is clear that this type of customer service not an isolated incident.PS: Even though I raised clear safety concerns, Hertz offered 150 NOK as “goodwill.” For me, that amount highlights how lightly my concerns were treated, as if road safety and personal risk were worth no more than 3 coffees for Hertz.
Complaint Regarding Car Rental Experience withHertzI am writing to express my dissatisfaction with a recent car rental experience with Hertz.Unfortunately, it was very difficult to reach and communicate with your staff, even though, accordingto the information provided online, customer service was supposed to be available during workinghours.The vehicle itself was clean and in good working condition, which we appreciated. However, due tosevere weather conditions in Norway on October 4, 2025, our flight from Brønnøysund wascanceled. As a result, we had to extend our rental in order to travel to Trondheim.The employee who assisted us with the extension was unable to provide clear informationregarding the additional charges. Subsequently, we received an invoice for the extra day, whichturned out to be more expensive than taking a taxi from Brønnøysund to Trondheim.This lack of transparency and the unexpectedly high costs caused us significant inconvenience anddisappointment. I hope this feedback will be taken seriously and that improvements will be made toensure greater clarity and fairness.
The fact Hertz dont care about their reviews is wild. I was given a subsitute car by Fremtind Insurance via Hertz while my car went in repair in Lillestrøm. First, they were giving me a mini electric car, which they assumed I am equipped with all of the time in the world to charge the car. I had to reschedule it. Long story short, when I returned the car on Friday evening. Forgot my child car seat in the rental car.The guy who took the car later for washup, neglected the fact that the child seat is not theirs, he did not log it in system as a forgotten customer item and sent it to the airport.In between I was trying to call them all over did not help. Sent emails, did not help.Then on Monday earliest, I went their, manager said: no we have not seen anything. I was shocked and was polite anyway, understanding that things can happen.Then the manager told me that colleague confirms that he took the child seat to the airport. I personally went to airport department, there was a guy Victor (was v.helpful and we did a deep search), no luck. Came back.Now the manager confirms that the child seat is probably under another rental car (rented out - making money) you just have to wait for it. And manager is steering clear that I am not eligible for any kind of replacement. I will not leave this case like this.Anyway: and today I saw an invoice stating I have driven 564km on the car. Which instead I have driven 55km in total. Nice try Hertz. Keep fooling.
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Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more
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