It is unclear whether the issue is poor communication at Hertz Molde, inadequate customer service training, or a more fundamental lack of cognitive awareness. Either way, there appears to be no middle ground: you are either open and available to customers or closed. Customers who have booked in advance should reasonably expect staff to be present, attentive, and prepared.While it is understandable that staff may have multiple tasks, this does not excuse the failure to be available when customers arrive at the scheduled time. A booking creates an obligation to be present and responsive.Customers should not be asked to return only to be told that there are no routines for locating lost property, or that items may have been discarded. Any lost items should be properly logged and handed in to Avinor or the police, not treated casually or irresponsibly.Warning lights illuminated, incorrect tyre pressure, and electric vehicles not sufficiently charged are all typical. especially when embarking on long journeys. No one expects to receive a petrol or diesel car with only 70% fuel, and the same standard must apply to electric vehicles. An inadequately charged EV is not fit for purpose and creates unnecessary trouble for the customer.Overall, Hertz Molde demonstrates a lack of professionalism, poor routines, and little consideration for customers' time, safety, or expectations. Significant improvements are required in both customer service and operational discipline. Stay away!
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Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more