Absolute disaster – completely unreliable, never Hertz againWe had booked a 5-seat car well in advance, completed online check-in, and even received a confirmation email from Hertz stating that the vehicle was ready for pickup. What happened at Tromsø Airport was a nightmare.At the self-service kiosk, nothing worked due to system errors. After calling Hertz support, we were told to make a new booking and assured that the original payment would be refunded. We followed these instructions.Then came the worst part:Instead of the 5-seat vehicle we had booked, Hertz assigned us a Ford Transit van with only 3 seats.We were five people, including two elderly passengers, a pregnant woman, and a minor. Handing over a 3-seat transporter in this situation is completely unacceptable and shows a total lack of responsibility. The vehicle was refused immediately and not driven a single meter.To make matters worse, phone support told us to wait or sleep at the airport until the counter reopened in the morning. With a family. At night. In winter.I have never experienced such disregard for customers from an international rental company.End result:Charged twiceNo usable vehicle providedForced hotel stay and additional transport costsNo solution, no accountability, no reliabilityHertz failed on every level: confirmed reservation not honored, wrong vehicle provided, zero customer care.If you need reliability – especially when traveling with family – avoid Hertz at all costs.Never again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more