I rented a car from Hertz Tromsø Airport (11–16 October). The vehicle was provided with summer tyres, and I was not informed at pickup.During the rental, Hertz contacted me to mention the tyres and said I would “probably be fine.” I explicitly asked if any action was needed, but no alternative vehicle or solution was offered.Weather forecasts showed 3-5 °C and deteriorating conditions, and my last night was about 1 hour away from Tromsø in a remote area. I did not want to risk driving early in the morning under unsafe conditions, so I booked a hotel near the airport at my own expense. On the morning of 16 October, there was sleet/light snow and near-freezing temperatures, confirming the risk.What concerns me most is that Hertz focused only on calendar dates and minimum interpretations, ignoring actual safety conditions and manufacturer recommendations (for example, summer tyres losing effectiveness below ~7 °C).I would strongly advise future customers to rent from another company that actively cares about safety, not just paperwork. And if you do rent from Hertz, double-check the car and the tyres carefully. Reading the reviews here and on other platforms, it is clear that this type of customer service not an isolated incident.PS: Even though I raised clear safety concerns, Hertz offered 150 NOK as “goodwill.” For me, that amount highlights how lightly my concerns were treated, as if road safety and personal risk were worth no more than 3 coffees for Hertz.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more