Complaint Regarding Car Rental Experience withHertzI am writing to express my dissatisfaction with a recent car rental experience with Hertz.Unfortunately, it was very difficult to reach and communicate with your staff, even though, accordingto the information provided online, customer service was supposed to be available during workinghours.The vehicle itself was clean and in good working condition, which we appreciated. However, due tosevere weather conditions in Norway on October 4, 2025, our flight from Brønnøysund wascanceled. As a result, we had to extend our rental in order to travel to Trondheim.The employee who assisted us with the extension was unable to provide clear informationregarding the additional charges. Subsequently, we received an invoice for the extra day, whichturned out to be more expensive than taking a taxi from Brønnøysund to Trondheim.This lack of transparency and the unexpectedly high costs caused us significant inconvenience anddisappointment. I hope this feedback will be taken seriously and that improvements will be made toensure greater clarity and fairness.
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Hertz is represented globally in more than 140 countries with over 10,000 locations. We are Norway's largest car rental company and a significant player in a rapidly growing mobility industry. We have over 400 rental points across the country, including all airports. The car fleet in Norway consists of approx. 10,000 new, modern and safe cars from several of the world's leading car manufacturers.
Hertz is in the market with fully digital car rental and mobility solutions, and delivers mobility with high quality and low environmental impact. All locations in Hertz Norway are environmentally, quality and working environment certified through the standards ISO 14001, 9001 and 45001.See more