I wish I had read previous reviews before making a reservation. I had planned a big day with friends to help me move furniture. The van started fine, but the parking brake wouldn't disengage. Nothing in the app or inside the van worked. A helpful local driver tried to assist but couldn't resolve the issue either. The online support that was supposed to be available from 7:00 AM was unreachable. When I finally returned home, I was told I couldn't get a refund because I had to wait for an invoice. You can't depend on these vehicles for important tasks—always have a backup plan and be ready for a lengthy refund process. In the end, I hired a local service for £20 more than the original charge, hoping it will be better.
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