Absolutely shocking! The app was dreadful, my booking didn’t show up, and there was no way to contact them by phone. I didn’t receive a booking reference. I spent my entire rental period trying to resolve issues while the van I booked sat unused. They claimed I had no booking when I did, and said they don’t send SMS updates, despite receiving one from them with a link to a non-functional webpage. My booking was cancelled after it was supposed to be returned, and I was still charged. They seem to excel at charging but not at providing service. I have transcripts of all chats and will attempt to file a complaint, but I have little hope. This company is borderline criminal—avoid them at all costs.
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