They changed the pickup location at the last minute, forcing me to alter my plans. Getting into the vehicle was straightforward, but once on the road, the immobiliser wouldn't deactivate, and the app continuously froze. There was no phone number for customer service, only app-based support, which is fine when it works. After many attempts, I finally reached chat support, but they reset the van on their end. I submitted a complaint for losing 1.5 hours of van usage while trying to contact them. Post-rental email support is useless; they keep asking for the same information and don’t acknowledge the issue. They questioned why I didn’t call their breakdown number, but the van was immobilised, not broken down. If I had called, they would have directed me to chat anyway. Avoid them and consider renting from a local company with a physical presence and proper customer service. It might be a bit more expensive, but it’s worth it for peace of mind!
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