I had arranged for a van rental, and everything appeared fine. When I arrived, I quickly noticed that the tire was flat. There was no contact information in the app, so I had to use website chat to reach out. After 1.5 hours and three chats that ended abruptly, they cancelled my booking without confirmation. One chat was even in Italian with an unresponsive number, and it took them ten minutes to reply in English, only to suggest I call road assistance.
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