I tried to hire a van from this company using the app. Everything went through fine and the van was booked for the following day. The money was taken out of my account in an instant then later they claimed I had failed their third party security check and my reservation was cancelled. When I asked why I was told some rubbish about how they could not prove I lived at this address, even though it is on my ID. When I demanded a refund they said it would take up to 10 working days, which is ridiculous. I then had to spend several phone calls chasing up my refund and was lucky to get through on their hotline. Customer service was appalling; there was no empathy or apology that they had messed me around. I also demanded compensation for all the inconvenience they caused me. I was told they could not oblige me; it was not in the company's policy. I have now written an official letter of complaint. Needless to say, I will never use this company or their app again. Avoid them like the plague. Very dissatisfied.
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