I've been attempting to obtain my member number and transfer my funds, but the experience has been incredibly frustrating. I did not receive my member number when I created my account, which complicates matters. I've reached out several times to verify my identity for account access and fund transfer. The verification form only accepts local IDs, but I only possess my home country's passport and driver's license. I asked for alternative options, but there was no clear guidance. Despite my numerous emails and calls, the response has been minimal. On one occasion, I was told their system was down. Overall, I find the process very challenging and unresponsive, particularly for those without local identification. I cannot recommend this service.
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We are committed to supporting the health and community services industry that has supported us so well and empowering our members through education about super . Over 595,000 members $13 billion in assets 59,000 employers As a fund, HESTA takes its responsibility to provide quality information and advice to members very seriously and we work to help you feel more confident in your decisions about super. ...See more