Review Time
I sent multiple emails requesting a simple name change and received nothing but automated replies. After more than a week, there has been no update and no response from a real person. This level of incompetence is unacceptable for a large super fund trusted with people’s retirement savings. Other organisations updated my details within minutes. For a major super fund, this is shockingly inefficient and raises serious concerns about how member accounts are managed. Absolutely unacceptable service.
I have been attempting to obtain my member number and transfer my superannuation, but the experience has been incredibly frustrating. I did not receive my member number by email or post when I initially set up my account, which was my oversight, but it has complicated matters.
I reached out multiple times for verification to access my account and transfer my funds. The verification form only accepts Australian IDs, while I only possess my home country's passport and driver's license. I requested alternative options, but the company could not offer clear guidance.
Despite my numerous emails and calls, I have received minimal response. On one occasion, when I called, their system was reportedly down. Overall, I find the process exceedingly difficult and unresponsive, particularly for members without Australian identification. I cannot recommend this fund.
I've been attempting to obtain my member number and transfer my funds, but the experience has been incredibly frustrating. I did not receive my member number when I created my account, which complicates matters. I've reached out several times to verify my identity for account access and fund transfer. The verification form only accepts local IDs, but I only possess my home country's passport and driver's license. I asked for alternative options, but there was no clear guidance. Despite my numerous emails and calls, the response has been minimal. On one occasion, I was told their system was down. Overall, I find the process very challenging and unresponsive, particularly for those without local identification. I cannot recommend this service.
Avoid this service. It has been a waste of time and resources. I experienced six missing contributions and had to follow up multiple times, only to be told to reach out again. My funds are dwindling while my other accounts are growing significantly better! Logging in has been challenging due to issues with a deactivated number and lack of alternative login options.
After several false starts regarding benefit payment withdrawal, I noticed a marked improvement with a 48-hour turnaround from the issue queue to money being sent to my bank. However, I continue to encounter issues with forms that have been approved as correct, yet my submissions are deemed incorrect. The back-and-forth continues, and I hope they eventually resolve everything.
We've faced multiple issues with the service; the new app is inefficient and lacks functional features. Contacting support is a lengthy process with little results. Complaints often yield generic responses stating they meet standards, yet the quality of member service is clearly lacking. Both my spouse and I, who have decades of experience as nurses, decided to close our accounts. A new provider reached out promptly after we set up our accounts.
I'm trying to access my superannuation after leaving the country. I worked in childcare and received payment, with communication from the tax office. Since August 2024, I've been attempting to retrieve my funds, sending numerous emails and documents, yet each time they create new requirements. They don't seem to review my submissions properly, and I've been waiting for 14 months. As a senior citizen, I've faced disrespect from this service. They now want confirmation from an old phone number despite my being overseas for over two years. I definitely cannot recommend this service, especially for those on temporary visas.
Communication has been abysmal. They are unresponsive to numerous requests, and when I filed a formal complaint, they quickly informed me that they have 45 days to respond. I'm anxious about having my money tied up with them and am actively seeking options to withdraw my balance and move elsewhere.
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We are committed to supporting the health and community services industry that has supported us so well and empowering our members through education about super . Over 595,000 members $13 billion in assets 59,000 employers As a fund, HESTA takes its responsibility to provide quality information and advice to members very seriously and we work to help you feel more confident in your decisions about super. ...See more
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