Received notification from HESTA that there were discrepancies in a form and to call a 1800 number. Was on the phone for four hours and no-one picked up. Went to their website and was invited to call a MLB number (03) etc. Eventually the call was answered but unfortunately, it was very difficult to understand what that person was saying and several repeats of the information given to them was also needed. I do not know whether that person was actually in MLB or off-shore. I would appreciate an understanding of HESTA's language requirements/qualifications for their phone operators. While I have no trouble understanding why HESTA might sub-contract services, I do wonder how far down the line (pun intended) their due diligence for their customers/investors extends.
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We are committed to supporting the health and community services industry that has supported us so well and empowering our members through education about super . Over 595,000 members $13 billion in assets 59,000 employers As a fund, HESTA takes its responsibility to provide quality information and advice to members very seriously and we work to help you feel more confident in your decisions about super. ...See more