I have been attempting to obtain my member number and transfer my superannuation, but the experience has been incredibly frustrating. I did not receive my member number by email or post when I initially set up my account, which was my oversight, but it has complicated matters.
I reached out multiple times for verification to access my account and transfer my funds. The verification form only accepts Australian IDs, while I only possess my home country's passport and driver's license. I requested alternative options, but the company could not offer clear guidance.
Despite my numerous emails and calls, I have received minimal response. On one occasion, when I called, their system was reportedly down. Overall, I find the process exceedingly difficult and unresponsive, particularly for members without Australian identification. I cannot recommend this fund.
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We are committed to supporting the health and community services industry that has supported us so well and empowering our members through education about super . Over 595,000 members $13 billion in assets 59,000 employers As a fund, HESTA takes its responsibility to provide quality information and advice to members very seriously and we work to help you feel more confident in your decisions about super. ...See more