I sent multiple emails requesting a simple name change and received nothing but automated replies. After more than a week, there has been no update and no response from a real person. This level of incompetence is unacceptable for a large super fund trusted with people’s retirement savings. Other organisations updated my details within minutes. For a major super fund, this is shockingly inefficient and raises serious concerns about how member accounts are managed. Absolutely unacceptable service.
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We are committed to supporting the health and community services industry that has supported us so well and empowering our members through education about super . Over 595,000 members $13 billion in assets 59,000 employers As a fund, HESTA takes its responsibility to provide quality information and advice to members very seriously and we work to help you feel more confident in your decisions about super. ...See more