You are probably reading this after a problem too, as that's what's happened here. My partner has ordered me products from this company for my birthday for years. I'm not talking a few quid here and there, multiple £100 orders. He ordered on the 2nd of December with plenty of time to reach me before my Christmas period birthday. The seller dropped it at a parcel drop off on the 22nd December. They then blamed both royal mail and my husband for not selecting a faster postage. He ordered with WEEKS to go and the earliest he has ever ordered. What's worse is that emails were ignored, and he ended up having to raise a PayPal case to get the money back after we rejected the delivery (which arrived in a beaten up old DHL box)This company used to be absolutely fantastic, they have amazing Etsy reviews. I don't know what's happened, as any good seller would have a better postal system than dumping it at a local shops parcel drop off. They used to have beautiful wrapping and packing and not using old dogeared DHL boxes which have gone through a few deliveries. I don't know what's happened other than the sellers cup of care is clearly empty.Hexbomb, if you are reading this, you get to manage your stock, your website and your orders. You can also decide if you want to quit the business.Honestly dreadful experience. If you can't get a response from them, raise it with PayPal or your bank.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hexbomb ltd is located in 5 donegall st Belfast City Centre, n.ireland. we specialise in handmade gothic/alternative bath and shower products and...
